Frequently asked questions
Short, direct answers about RevisitCare, the AI voice and WhatsApp agent for veterinary clinics, grooming salons and boarding/daycare businesses.
About RevisitCare
What is RevisitCare ?
RevisitCare is a voice AI agent platform for petcare businesses that rely on phone calls for appointment bookings. RevisitCare responds to incoming calls instantly around the clock, responds to enquiries, books, reschedules, or cancels appointments, and automatically runs follow-up and reminder calls to customers at the scheduled time. RevisitCare is designed to support petcare businesses so your team can spend more time with the pets.
What languages does it support?
RevisitCare is available in 30+ languages including US English, British English, Spanish, French, German, Italian, Malay, Hindi, Tamil, Telugu, and more. RevisitCare handles natural language conversations, so callers can easily switch between languages and yet they can stay connected with the conversation.
Which petcare business can use RevisitCare?
Veterinary clinics, grooming salons, boarding/daycare facilities, and mobile pet sitters. Each has its own recall logic (vaccine due dates for clinics, grooming cycles for salons, stay-based follow-up for boarding), and RevisitCare can be scaled according to your business workflow.
Will clients know it's an AI calling them?
RevisitCare identifies itself as calling on behalf of your business. The voice is designed to sound natural and conversational rather than like a robocall, but we don't misrepresent that outreach is automated where required by law.
Does RevisitCare work 24x7?
Yes. Once set, RevisitCare works around the clock. It answers incoming calls, books appointments, and updates your calendar 24/7, even outside business hours or while your front desk is busy, or on holidays. It also runs automatic follow-up calls to remind customers of their upcoming appointments.
Setup and integrations
How long does setup take?
Most businesses launch their first campaign within an hour of connecting their client list or PMS/booking software.
Does it integrate with my existing software?
Direct sync with AVImark, Cornerstone, and Neo for veterinary practices, plus CSV/API upload for grooming, boarding, and pet-sitting platforms are possible.Using something else? Just tell us, We'll figure out a way to connect it.
How does the Flow-builder handle appointment rescheduling?
The Flow-builder uses real-time API calls to your PMS to check for available slots. If a user requests a reschedule, the AI offers the next 3 available times. Once selected, the AI automatically updates your calendar and sends a confirmation SMS.
Can I customize the AI's personality?
Absolutely. Beyond choosing a voice persona, you can set the "Tone of Voice" (e.g., Professional, Casual, Empathetic) and define specific "Brand Keywords" that the AI should use or avoid during conversations.
Pricing and trial
Is there a free trial?
Yes. RevisitCare offers a 7-day free trial with 20 AI conversations. No credit card required.
Who builds RevisitCare?
RevisitCare is developed and maintained by Ascent24 Technologies.
Can I change plans later?
Yes. You can upgrade or downgrade anytime from Billing. Your plan features and usage limits update immediately after a successful change.
Are there any setup fees?
No required setup fees. Optional one-time expert setup is available if you want help configuring your workspace, or you can set everything up yourself for free.
Veterinary clinics
How does RevisitCare handle complex medical questions?
Our AI is trained on standard veterinary medical terminology. If a pet owner asks a question that requires a DVM's expertise, the AI is programmed to flag the conversation and offer to schedule a call-back from your medical staff.
Can the AI explain the importance of specific vaccines?
Yes. Using our RAG Knowledge Base, you can provide educational snippets about Rabies, Leptospirosis, or Heartworm prevention. The AI will use these facts to educate owners during the recall call, increasing appointment conversion rates.
Grooming salons
How to increase repeat grooming bookings?
The most effective way is automated follow-ups. RevisitCare tracks every client's last visit and reaches out exactly when they are due for their next groom, ensuring they stay on a consistent schedule.
How often should customers groom pets?
Most breeds require grooming every 4-6 weeks. RevisitCare allows you to set custom cycles for different breeds or services to keep your clients on the right track.
How to reduce no-shows in grooming business?
Persistent, multi-channel reminders are key. Our AI uses both Voice and WhatsApp to confirm appointments, making it much harder for clients to forget or ignore their bookings.
Still have a question?
Start a 7-day free trial with 20 AI conversations. No credit card required.